Your Privacy Matters to Us
1. Introduction
Care Holistic is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or services, you consent to the practices outlined below.
2. What Information We Collect
We may collect the following types of information:
- Your full name, date of birth, and contact details
- NDIS number and funding plan details
- Medical, psychological, or support-related information
- Emergency contact details
- Records of communications and service interactions
- Website usage data (e.g. IP address, browser, pages visited)
3. How We Collect Information
- We collect information via:
- Website forms and online bookings
- Intake forms, assessments, and service agreements
- Communication by phone, email, or in-person meetings
- Third parties (e.g., your plan manager, support coordinator, or allied health provider), with your consent
4. Why We Collect Your Information
We use your information to:
- Deliver services that meet your support needs
- Fulfill our obligations as an NDIS provider
- Communicate with you and your representatives
- Plan, monitor, and improve our services
- Meet regulatory, reporting, or legal obligations
5. Disclosure of Personal Information
We may disclose your personal information:
- To staff, contractors, or allied professionals directly involved in your care
- To NDIS-related agencies or auditors
- If required by law or in an emergency situation
- With your explicit consent to third parties such as plan managers or coordinators
We never sell or rent your data to marketing agencies.
6. Data Storage and Security
We take strong steps to protect your information using:
- Secure digital storage systems with encryption
- Restricted staff access based on role
- Regular backups and cybersecurity monitoring
- Secure document disposal and shredding policies
7. Accessing and Correcting Your Information
You have the right to:
- Request access to your personal information
- Ask us to correct or update inaccurate data
Please email privacy@careholistic.com.au or call +61 433 311 007 to make a request. We will respond within 30 days.
8. Website Cookies and Analytics
Our website may use cookies and third-party analytics tools (e.g., Google Analytics) to enhance your browsing experience. You can disable cookies in your browser settings.
9. Third-Party Links
Our website may contain links to other sites. We are not responsible for the privacy practices or content of those websites.
10. Privacy Complaints or Concerns
If you have a concern about how we’ve handled your information:
- Contact us at privacy@careholistic.com.au
- If unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au
11. Policy Updates
This policy may be reviewed and updated from time to time. The most current version will always be available on our website.
Contact Us
Care Holistic – Privacy Officer
📩 privacy@careholistic.com.au
📱 +61 433 311 007